Support & Guides
From opening an account to making a withdrawal — we're always here to help. Reach us in Bengali, get answers in Bengali.
111bet casino offers three ways to get support — choose whichever works best for you.
Choose the category that matches your issue below and find a quick solution.
Welcome to 111bet casino. If you run into any issues while playing, you don't have to figure it out alone — our Help Center is here for you around the clock. Thousands of players from across Bangladesh reach out to us every day, and we take every issue seriously.
New users sometimes run into confusion during registration — entering a phone number incorrectly, not receiving an OTP, or having trouble uploading an image. Others notice a delay in their balance updating after a deposit. Our Help Center covers all these common issues in detail. Most of the time you'll be able to resolve things on your own, but if not, just hop on live chat.
Signing up at 111bet casino is quick and straightforward. Enter your mobile number, verify the OTP, and set a strong password — your account will be ready in just three steps. Please note that each mobile number can only be used to create one account.
If you've forgotten your password, click the "Forgot Password?" link on the login page. An OTP will be sent to your registered number, and you'll be able to set a new password. You may be asked to provide a photo of your national ID for account verification — this is a standard security process.
After a deposit, your balance usually updates within 1 to 3 minutes. If it hasn't appeared after 5 minutes, first confirm whether the amount was deducted from your Mobile Pay or Nagad account. If it was, bring the transaction ID to Live Chat — we typically resolve it within 10 minutes.
Your first withdrawal may take a bit longer due to identity verification. Once verified, future withdrawals will be processed faster. The minimum withdrawal amount is ৳500 and the maximum per transaction is ৳50,000.
To use a bonus at 111bet casino, you need to meet specific wagering requirements. For example, the welcome bonus typically comes with a 10x wagering requirement — meaning if you receive a BDT 1,000 bonus, you'll need to place BDT 10,000 in bets before you can withdraw. It's a good idea to read the bonus terms carefully before claiming any offer.
Our support team is on hand to walk you through any bonus-related questions. Whether a bonus wasn't credited or the wrong one was applied, just let us know via live chat and we'll sort it out.
Try these steps before reaching out for help — you'll often be able to solve the issue on your own.
When contacting support, have your user ID, a description of the issue, and your transaction ID (where applicable) ready. This helps us resolve your issue faster.
111bet casino will never ask for your password or PIN. If someone claims to be our representative and requests this information, it may be a scam. Only contact support through our official channels.
If you notice any unusual activity on your account, let us know immediately and change your password. Enabling two-factor authentication adds a strong extra layer of security.
If someone you know uses your phone, always log out when you're done. Be cautious when betting on public WiFi and use mobile data whenever possible.
111bet casino believes betting should be fun — not your only source of income. If you feel betting is affecting your daily life, please reach out to our Responsible Gaming team.
You can set weekly or monthly deposit limits on your account whenever you like. There's also an option to temporarily suspend your account if you need a break. These features can be activated through the Help Center.
Your mental wellbeing matters to us. Feel free to talk to us about any concerns — everything is handled with complete confidentiality.
Here you'll find answers to the most frequently asked questions about the Help Center.